Dear Friend and Customer:
Occasionally we read news reports about passengers who have to endure long hours in an airliner because of delays. A Chicago newspaper recently reported a similar story but with a twist. After having to wait over an hour at the gate before they could take off, the pilot of this particular airliner left the plane, purchased hamburgers and fries from a fast food restaurant in the terminal and then distributed them to the weary passengers. When the press ran the story, they reported that the pilot refused to be reimbursed by the airline.
Most of us hesitate to serve others because we think they might take advantage of us; but that doesn’t happen as much as you’d think. Serving people is what companies ought to do, if they want to succeed.
A person who serves, works to find out what people need by asking the right questions. Here at CoEnergy, we ask our customers all the time, “How are we doing”, and the truth is we really want to know. When a customer leaves us, we send out a letter from me asking why.
Each year, we try and get out a survey to our customers asking your opinion on how we are doing, to rate us on a scale of 1 to 10. At first, this was as daunting as a guy asking his mother-in-law how she would like to change him, but I now understand the value of customer feedback. It allows us to evaluate whether we are being the kind of service-providers that you need, want and expect. By the way, my mother-in-law does not receive the survey. It may take some time before I’m ready for that!
Also, as you may have heard, we have moved our sales office from Corvallis to Albany. We are now located at 2505 Pacific Blvd., SE, west of Waverly Dr. SE, between Fulton St. and Ermine St. Please stop in and visit our new showroom and say “Hi”. I’ll buy the first cup of coffee!
We really do enjoy what we do!
Randy W. Camp
In America, a report of child abuse is made every ten seconds. It is estimated that in 2012, 1,640 children died as a result of maltreatment in the United States alone. About 30% of physically abused and neglected children will later abuse their own children, continuing the terrible cycle of abuse. Drugs and alcohol play a big role in child abuse.
National statistics indicate that 1 in 10 children experience child sexual abuse before the age of 18. Often children suffer sexual abuse in silence for several years before disclosing their horrible secrets. More than 90% of child sexual abuse victims know and trust their perpetrator.
Child abuse and neglect is a disgrace that occurs at every socioeconomic level, across ethnic and cultural lines, within all religions and at all levels of education.
Established in 1997, ABC House is the only agency in Benton and Linn Counties providing assessment services to children where a suspicion of having been abused or neglected exists. ABC House’s Child Abuse Intervention Center is located in Albany and offers a full range of child abuse/neglect identification, response, prevention and therapeutic counseling/ mental health services.
Professional staff include physicians and forensic interviewers who are specially trained in recognizing the signs of child abuse and neglect. Onsite counselors are available to provide follow-up mental health care and education; both for victims and for the victims’ non-offending family members.
A strong community education and prevention program is part of ABC House’s outreach. Educating young people about child abuse and neglect is believed to be a necessary component to stopping future acts of child abuse. Some of the community education topics covered include child abuse prevention, domestic/dating violence, and safety from internet predators. Additionally, an innovative program known as “Darkness to Light” educates adults in recognizing, preventing, and reacting responsibly to child sexual abuse. There is no charge to attend or host these workshops.
ABC House is a community of people dedicated to serving children and youth and strengthening families. As professionals and concerned citizens, the Center’s staff strive to provide competent and caring treatment, education, and advocacy services that are community-based, family-focused, and child-centered. Therefore, a percentage of funds raised each year are dedicated to underwriting services for those abused children and their non-offending family members who cannot afford medical and/or mental health services. No child in need is ever turned away.
We here at CoEnergy Propane have financially supported the efforts of the ABC House for several years. We recognize that the work they do is incredibly important. Helping abused and neglected children in our communities grow up to be healthy, productive citizens is a quantum task. And they work every day to do just that.
If you would like to join us in supporting their efforts, please call Lynn Youngs, Development Director at ABC House, 541.926.2203 or email her at: firstname.lastname@example.org